Shipping policy
Shipping & Delivery Policy
(India-wide, Business-to-Consumer)
1. Definitions
- “Company”, “we”, “our” – Sophus Technosol Private Limited, registered at Durga Complex, 2nd Floor, #38/1, 3rd Cross, Sahakarnagar G Block, Bengaluru – 560 092.
- “Customer”, “you” – any natural or legal person who places an order on our website.
- “Normal Shipping” – surface or air-courier service selected at our discretion, with no guaranteed transit time.
- “Fast Shipping” – expedited service under Clause 4.2.
2. Dispatch Commitment
2.1 Processing time. All in-stock items are packed and handed over to the carrier within two (2) business days after we receive full payment, except where Fast Shipping applies.
2.2 Business days exclude Sundays and public holidays in Karnataka.
2.3 Partial fulfilment. We may split an order into multiple parcels at no extra charge; each parcel will receive its own tracking number.
3. Shipping Charges
|
Order Value (cart total, incl. GST) |
Service |
Freight & Handling Fee* |
|
₹1,001 and above |
Normal Shipping |
Free |
|
Below ₹1,001 |
Normal Shipping |
Calculated at checkout by weight/volumetric weight |
|
Any value |
Fast Shipping |
Displayed at checkout (weight-based) |
*Fees cover picking, packing, materials, insurance (see §6) and courier charges.
4. Service Levels
4.1 Normal Shipping – dispatch within two business days; delivery times follow the carrier’s standard network schedule (typically 3–7 working days, location-dependent).
4.2 Fast Shipping –
a. Eligibility: order placed and paid before 16:00 IST on a business day;
b. Dispatch: same business day;
c. Delivery target: Generally within two (2) working days of dispatch to serviceable PIN codes.
4.3 Exclusions. Remote locations, out-of-delivery-area PIN codes, or oversized/heavy consignments may not qualify for Fast Shipping. Delivery delays are dealt with under clause 8.
5. Carriers
We engage only nationally recognised courier companies (e.g., Bluedart, Delhivery, DTDC, FedEx, Ekart) and reserve the right to select the carrier best suited to your destination, weight and product category.
6. Risk of Loss & Title
6.1 Title transfers to the Customer upon full payment.
6.2 Risk of loss or damage transfers to the Customer upon delivery to the address provided.
6.3 We insure all parcels up to invoice value; claims for transit damage or loss must be lodged with us in writing within five (5) working days of the tracking status showing “delivered”.
7. Address Accuracy & Delivery Attempts
7.1 You are responsible for providing a complete and deliverable address, including a valid phone number.
7.2 If the carrier makes two (2) unsuccessful delivery attempts, the parcel may be returned to our warehouse; re-shipping will be at your cost.
8. Delays & Force Majeure
8.1 The delivery timelines in Clause 4 are best-effort estimates.
8.2 We shall not be liable for delay or non-delivery arising from events beyond our reasonable control, including but not limited to customs or governmental interventions, strikes, natural disasters, acts of terrorism, pandemics or carrier network disruptions (“Force Majeure”).
8.3 In such cases we will, at no extra charge, use reasonable endeavours to track, expedite or re-route the shipment.
9. Inspection & Acceptance
9.1 Please inspect the package upon receipt. Visible damage, tampering or product shortages must be reported to the carrier and to us immediately.
9.2 Signing the Proof of Delivery without notation constitutes prima facie evidence that the goods were delivered in good condition.
10. Modification of Policy
We may amend this Shipping & Delivery Policy at any time by posting the revised version on our website. Changes apply to orders placed after the effective date of the revision.
11. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
12. Returns, Replacements and Warranty Shipments
12.1 Returns, replacements and refunds are governed by our Refund & Warranty Policy.
12.2 Faults reported within 7 days of delivery, and wrong, missing or transit-damaged items reported within five (5) working days of delivery, are collected from the Customer free of charge.
12.3 Warranty claims after 7 days. The Customer ships the product to us at the Customer's own cost, after we have issued an RMA number. We do not arrange or pay for inbound freight on these claims. In exceptional cases the Customer may request a pickup; we are not bound to provide one, but will try to help on a case-by-case basis. Alternatively, the Customer may hand the product in, free of charge, at our Bengaluru office (No. 38/1, 2nd Floor, Durga Complex, 3rd Cross, Sahakarnagar G Block, Bengaluru 560092) or Kolkata office (Flat No. 4/1, 4th Floor, 32B Ganesh Chandra Avenue, Kolkata 700013) between 11:00 AM and 5:00 PM, Monday to Saturday, quoting the RMA number.
12.4 Parcels sent “to pay”, freight-collect or cash-on-delivery will be refused. Risk of loss or damage to a product in transit to us remains with the Customer until we receive it.
12.5 We ship repaired or replacement products back to the Customer at our cost.
12.6 Where inspection finds no fault, or finds damage or misuse not covered by the warranty, freight in both directions is at the Customer's cost.
For questions, please email info@ugreenindia.com or book a call back at ugreenindia.com/pages/contact (Mon–Sat, 10:30 AM – 6:00 PM IST).