Namaste ! Vanakkam ! Namashkara ! Jai Jinendra ! India

Free Shipping for Normal Deliveries on orders above Rs. 999
Official Store • 2 Year Direct Warranty • GST invoice

Register a Claim

Returns, Replacements & Warranty

Every return, replacement and warranty request for UGREEN products sold by Sophus Technosol Private Limited is registered here. You get a claim number instantly and can track it on this page.

Within 7 days of delivery

7-day return

Change of mind on an unopened, factory-sealed product.

  • Invoice value Rs 1,100 or more
  • Return freight paid by you
  • Restocking deduction may apply after inspection
Within 7 days of delivery

Defective, wrong or damaged

Dead on arrival, not as described, wrong item, transit damage or missing item.

  • Freight both ways paid by UGREEN India
  • Transit damage / missing items: report within 24 hours
  • Replacement after verification
Up to 2 years from invoice

Warranty claim

Manufacturing defect that appears during normal use.

  • Invoice must show seller as Sophus Technosol Pvt Ltd
  • Repair, replacement or refund after inspection
  • No physical damage or misuse
Bought on Amazon? We are sorry, but we cannot process Amazon orders here. Amazon purchases follow Amazon's own return, replacement and warranty process — please write to support.in@ugreen.com with your Amazon order ID. Products bought from other marketplaces or shops are supported by the seller named on your invoice.

Keep these ready

Order & invoice

  • ugreenindia.com order number (e.g. #1234), or Sophus invoice number
  • Invoice date and delivery date
  • Invoice copy (photo or PDF)

Photos (mandatory)

  • 6 photos of the sealed parcel, all sides, taken before opening
  • 6 photos after unboxing if there is a problem
  • Photo of the serial number / QR label

For defects

  • Short video showing the fault (upload or share a link)
  • Which phone / laptop / TV you used it with
  • Original box, manual, accessories kept safely

How it works

  1. RegisterFill the form below. You get a claim number immediately.
  2. ReviewWe check it against our policy within 2 working days.
  3. RMAIf approved you get an RMA number and pickup / shipping steps. Do not ship before this.
  4. InspectionOur service centre inspects the product.
  5. ResolutionRefund (within 7 working days of inspection), replacement or repair.

Register a claim

1. What do you need?
2. Where did you buy it?
3. Order details
Date the parcel reached you.
4. Product & issue
0 / 20 characters minimum
5. Photos, video & invoice (at least 2 photos required)
Tap to add files or drag them here
JPG, PNG, HEIC, PDF, MP4/MOV · up to 20 files · video max 20 MB. Photos are compressed automatically.
0 of 2 required photos added
6. Your contact & pickup details
7. Confirm

Track your claim

Who pays freight

Case
Return freight
Replacement freight
Defective on arrival / not as described / wrong item
UGREEN India
UGREEN India
Change of mind (eligible products)
You
Not applicable
No fault found, misuse or false claim
You (both ways)
Not applicable

Common questions

My product costs less than Rs 1,100. What can I do?

Products below Rs 1,100 cannot be returned under the 7-day return. If the product is defective, it is covered by the 2-year UGREEN warranty — choose Warranty claim in the form and we will take care of it.

How much is deducted on a change-of-mind return?

A restocking and handling deduction (indicatively 20% of the invoice value) may apply, decided after we inspect the condition of the returned product. No deduction applies to defective-on-arrival or not-as-described cases.

When will I get my refund?

Within 7 working days after the returned product passes inspection, to your original payment method wherever possible.

What is not covered by warranty?
  • Physical, cosmetic, liquid or accidental damage; cracks, bent pins, burn marks, cut cables
  • Use with incompatible adapters, over-voltage, repair attempts or modification
  • Missing or tampered serial number / QR label; missing box or invoice
  • Normal wear and tear; software, firmware or third-party device issues
I bought from a UGREEN dealer, not this website.

If your invoice lists the seller as Sophus Technosol Private Limited, register here and upload the invoice. If another seller is named on the invoice, please contact that seller for warranty support.

Can I raise a chargeback instead?

Please register a claim first. A chargeback raised while the product is still with you will be disputed, as described in clause 4.5 of our policy.

Need help? Email info@ugreenindia.com · Mon–Sat, 09:30–18:00 IST. Full terms: Return, Replacement & Warranty policy. This page does not limit your statutory rights under Indian consumer law.
Back to top